Rooms were spacious and clean and modern. Air conditioning was actually included and no extra had to be paid. Bathroom was not very nice, the bath was about the size of a midget and shower just dribbled. But we could have lived with that if our toilet had not broken down after a few hours... someone (who didn't speak good english) said she would call the plumber the next day. So for nearly a full day no toilet.We were not offered another room. Next day the plumber came and made things even worse as toilet was actually overflowing then. We were then offered another room but as we were leaving the next morning we refused. In the two days were there we had no maid service. Breakfast was not very nice with cold fried eggs and other not very appetizing stuff. The only person who spoke english was the receptionist who was not there most of our stay.
The familly lived in the reception area, eating their meals, kids playing, preparing food, watching TV as if it was there own home. And if you interrupted them for small problems like flooding toilets you got a dirty look.
The pool was very small and freezing though it was advertised that it was heated.
We only stayed two nights but those two nights spoiled the good souvenir we had of our holidays in Crete.
When we complained as we were leaving all the receptionist kept saying was that she just worked there...... we were not even given a discount for the inconvenience.
Scala Palace Hotel In Agia Pelagia
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